At Nadvenu Flutes, we strive to provide the highest quality instruments and exceptional customer service. If you’re not satisfied with your purchase, we offer the following refund and return options:
Return Eligibility:
- Items must be returned within 10 days of delivery
- Items must be in original condition with all original packaging and accessories
- Items must not show signs of wear, damage, or alteration
Refund Options:
- Full refund for unused items in original condition
- Partial refund for used items (deductions for damage or wear)
- Store credit for future purchases
Return Procedure:
- Contact us via email (mailto:nadvenuflute@gmail-com.com) or phone (+91 8855878244) within 10 days of delivery
- Provide order number, reason for return, and photos of the item (if damaged)
- Receive return shipping instructions and RMA (Return Merchandise Authorization) number
- Ship the item back to us within 7 days of receiving RMA number
- Refund processed within 7-10 business days after receiving returned item.
Exceptions:
- Custom-made or special order items are non-returnable
- Items damaged due to misuse or neglect are non-returnable
- Shipping costs are non-refundable
Cancellation Policy:
- Orders cancelled before shipping: full refund
- Orders cancelled after shipping: partial refund (deductions for shipping costs)
Defective or Damaged Items:
- Contact us within 7 days of delivery
- Provide photos of damaged item and packaging
- Replacement or refund offered
Warranty:
- Nadvenu Flutes guarantees instruments against defects in materials and craftsmanship for 10 Days
- Warranty does not cover damage due to misuse or neglect
Contact Us:
For any questions or concerns, please email us at mailto:nadvenufute@gmail.com or call +91 8855878244
